WE Group LLC · WHATASHIELD®

CULP - Distributor Service Desk

Distributor → WE Group → In-Field Service Partner

Distributor

Distributor company * Contact name * Email * Phone Distributor PO / reference

Job site & end customer

End customer / property * On-site contact name End customer phone * End customer email * Site address *

Service needed

Service type * — check all that apply

Initial application Re-treatment Site inspection / assessment Warranty / performance claim Cleaning (WHAT-A-METHOD®) Demo / applicator training Other

Product line * Market Surface / substrate Approximate area / quantity

Requested service date

Priority

Standard Urgent

Describe the request *

Evaluation fee $100 (deferred on warranty claims) · Work-order labor $150/hr, 2-hour minimum · Product $0.25/sq ft (WHATASHIELD® or LIGHTSHIELD®) · Cleaning quoted.

Step 1 · DistributorService request submittedSubmitted on this page and assigned an SR number.

Step 2 · WE GroupRequest received & reviewedReceipt is time-stamped and shown in Check status.

Within 48 hoursEnd customer contactedBy phone and email, within 48 hours of the request.

Is this a warranty claim?

Evaluation fee$100Applies to every non-warranty evaluation.

Step 3 · Field partnerOn-site evaluationRequest pushed to the in-field service partner.

Yes

Evaluation fee$100 deferredNot charged until the evaluation is complete.

Step 3 · Field partnerOn-site warranty evaluationRequest pushed to the in-field service partner.

Is the claim valid?

Yes

Fee waivedCovered under warranty.

$100 fee billedBilled as a standard evaluation.

Is work needed?

Request closedEvaluation results sent to the distributor.

Yes

Step 4 · WE GroupWork order issuedScope, schedule and partner job # recorded.

Labor$150 / hour2-hour minimum per work order ($300 minimum).

Product charge$0.25 / sq ftWHATASHIELD® $0.25/sq ft · LIGHTSHIELD® $0.25/sq ft

Cleaning (if needed)QuotedPriced per job, per piece or per sq ft.

Step 5 · Field partnerService completedMarked complete and invoiced.

Charge	Amount	When it applies
Evaluation fee	$100	Every evaluation. On warranty claims it is deferred until the evaluation is complete, then waived if the claim is valid or billed if it is not.
Labor	$150 / hr	Work orders, with a 2-hour minimum ($300) per work order.
Product — WHATASHIELD®	$0.25 / sq ft	Per square foot treated on a work order.
Product — LIGHTSHIELD®	$0.25 / sq ft	Per square foot treated on a work order.
Cleaning	Quoted	Quoted per job, per piece or per square foot.

CULP - Distributor Service Desk

WHATASHIELD a division of the WE Group